We are Debt Collect UK Limited and can be contacted on the below contact details:
We collect and use individuals’ personal information to enable us to provide our outsourced debt recovery service to our clients. This includes using debtors and debtor representatives’ personal information for tracing purposes.
We may share your personal information with tracing agencies, solicitors, insolvency practitioners and Police Scotland’s fraud specialists at the Economic Crime Unit.
We may transfer your personal information outside the European Economic Area (EEA) if we are engaged by a non-EEA client and/or are using the services of a non-EEA third party service provider such as a tracing agency.
We enter into a written contract with any third party frim(s) that we will share your personal information with and they contractually undertake to protect your personal information.
We will store your personal information for the duration of the service agreement with our client. We will delete or return your personal information to the client upon cessation of their instructions to us.
You have the right to request copies of the personal information we hold about you at any time.
You have the right to request that we correct any inaccurate personal information we hold about you.
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
You have the right to request that we restrict how we use your personal information.
You have the right to object to the collection and use of your personal information at any time.
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
You can exercise all of your rights by contacting us on any of the above contact details.
You can lodge a complaint with us directly by contacting us on one of the above contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.