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Reminder Letters for Invoices – Part 1

Many companies are afraid in the current economic climate to chase their clients for money in fear they may lose them to a competitor. Please remember we are all working to make money and a good customer is a paying customer.

If you have issued an invoice and one of your clients has not paid this its your responsibility to call them to find out exactly what is going on. There maybe a genuine reason for them not paying you and it shows you are on the ball and will not be fobbed off with excuses when it comes to getting paid, even you’re biggest and best clients should understand if you chase them for overdue invoices and you should not be afraid to do this.

The first part of our series looks at the early stages of payment reminders.

1. Example of First Reminder letter

To be sent immediately (one day after) the account becomes overdue

Dear

Account:
Amount overdue:
Credit limit:
P
ayment terms:
Reminder:

We have not received your payment of £ …. for goods/services, as per our invoice no(s) ……..     , dated …….,  due for payment on ……….

Please send your payment to reach us by …….. ., or let me know if you have a query.

If for any reason you cannot settle this invoice please call or email me immediately.

Yours sincerely

Steven Little
Credit Controller
Email  – slittle@debtcollectuk.com

2. Example of Reminder Letter for new customers

Here is an example of a letter that you could send to a new customer to make them aware of your payment terms 10 days before payment is due.

To be sent ten days before the due date of the first invoice.

Dear

Account No.
Invoice No:
Purchase Order:
Outstanding Balance Due:
Due Date:

New Account – reminder

I am writing to you following the delivery of goods/services on …………

As you are aware, our terms of payment are thirty days, therefore payment of the above goods/services are due on the above due date.

As you are a new account customer, we would ask you to ensure you have everything ready to enable you to make prompt payment on or before the due date.

Please note our bank details below –

Bank:
Account No: [XXXXXXX]
Sortcode: [XX-XX-XX]

Should you wish to pay us by cheque please send this to ……………………………, or you can pay us by credit or debt card over the phone or by visiting our website www.debtcollectuk.com

We look forward to receiving the balance due, as shown above, in accordance with our trading terms.

If for any reason you cannot settle this invoice please call or email me immediately.

Yours sincerely

Steven Little
Credit Controller
Email  – slittle@debtcollectuk.com

Debt Collection & Recovery Advice

If you require further help about debt collection for your business, please call us on 03338008919 or contact us online.